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Technical Specialist (Computer Services Officer 3)

Date: Feb 19, 2021

Location: HALIFAX, NS, CA, B3J 2V9

Company: The Government of Nova Scotia

 

 

Competition # : 29143 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 3/5/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

 

The Nova Scotia Digital Service (NSDS) is a new organization within the government of Nova Scotia, with a mission to change the way government interacts with citizens. Our team is large, diverse, and passionate about making a difference to citizens’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.

About Our Opportunity

 

Reporting to the Manager, Core Infrastructure, you are proficient in a specialty area(s), providing guidance and specialized support services with a focus on Cloud.  You will ensure effective and efficient availability, deployment, and maintenance of IT assets for the Government of Nova Scotia in a manner that meets or exceeds the established customer service standards. You will play a key role in supporting core Service Support processes to ensure a consistent level of services to the users.

Primary Accountabilities

 

  • Work with project teams within your own work unit.
  • Monitor and maintain hardware, software and cloud services.
  • Resolve incidents and problems.
  • Provide specialised technical installation of services for clients.
  • Support operational services and monthly maintenance, including downtime and participation in the rotation of 24/7 on-call coverage.
  • Provide Tier 2 advice to Technical Analysts.

Qualifications and Experience

 

To be successful in this role, you will have a bachelor’s degree in Computer Science plus a minimum of three years’ experience or graduation from a recognized Information Technology program plus three years and six months of experience (or the equivalent combination of training and experience). 

 

Related experience must include at least two years working in Server environments and 6 months experience working in small projects and/or teams.  Experience in Cloud, virtualization, and OS level support is essential.  Experience in an on-premises and cloud based virtualized environment (e.g. VMWare and Azure) and supporting large, mission critical (7x24) environments are definite assets to the position.

 

Knowledge of project management methodology, ITIL processes, and IT and Security policies and procedures in Government, are also assets. Excellent communication (both verbal and written) and interpersonal skills are required, as well as demonstrated ability to interact effectively with clients, staff, peers, and management.  Ideally, you will be flexible and adaptable to changing business priorities.

Equivalency

 

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

 

The Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

What We Offer

 

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • An engaged workplace where we foster respect and recognition.
  • Forward-thinking policies and strategies.
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
  • Countless Career Paths for Nova Scotians.
  • Department Specific Flexible working schedules.

 

Pay Grade:  PR 14  

Salary Range:  $2,476.14 - $3,015.17 Bi-Weekly

 

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

 

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

 

 

 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.