Technical Specialist (Computer Services Officer 3)

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

At the Department of Cyber Security and Digital Solutions (CSDS), we prioritize people and are dedicated to driving digital transformation that meets modern expectations. Our mission is to support government departments and partners in their digital transformation journeys, ensuring that digital services are user-centered, efficient, and impactful for all Nova Scotians.

We don’t just implement digital solutions; we navigate the complexities of digital transformation by modernizing outdated systems and ways of working. Our role is to make a real difference by ensuring that our digital services are accessible and user-friendly.

At CSDS, we celebrate diversity, inclusion, and belonging. We recognize that the people who use government programs and services come from all walks of life, and it’s essential that we reflect the communities we serve. We are committed to creating an environment where diverse perspectives and experiences are valued, and where all talent can thrive. By embracing these values, we deliver better, more accessible, and inclusive public services.

About The Opportunity

Reporting to the Manager, DevSecOps Cloud you are proficient in providing guidance and specialized support services with a focus on modern Cloud, and DevSecOps management practises.  You will ensure effective and efficient availability, deployment, and maintenance of IT cloud and DevSecOps assets for the Government of Nova Scotia in a manner that meets or exceeds established customer service standards.  You will play a key role in Cloud and DevSecOps services support to ensure a consistent level of service to our partners and clients.

Key Responsibilities

As the Computer Services Officer 3 (Technical Specialist – DevSecOps Cloud), your primary accountabilities will include:

•  Working with other technology teams within your own work unit.

•  Monitoring and maintaining cloud services on behalf of partners and clients.

•  Working frequently with technology teams outside of your work unit.

•  Resolving incidents and problems.

•  Providing specialized technical support and service to clients and partners.

•  Supporting operational service and regular maintenance activities.

•  Providing effective communications with partners and clients when needed.

•  Participating in a 24/7 on-call support rotation.

•  Providing tier 2 support to Technical Analysts

Qualifications and Experience

To be successful in this role you will have: a bachelor’s degree in Computer Science plus a minimum of three years experience; or graduation from a recognized Information Technology program plus 3 years and six months experience; or combined equivalent combination of training and experience.  Experience must include:

•  2 years working in cloud environments such as Azure, GCP and\or AWS.

•  2 years working in 7\24 mission critical environments.

•  Experience with containerization and DevSecOps.

•  Excellent customer service and communication skills (both verbal and written).

•  The ability to be flexible and adaptable to changing business priorities.

•  Experience of Agile practices.

Assets

The following would be considered assets:

•  Good understanding of cloud networking.

•  Working knowledge of cloud WAFs and firewalls.

•  Terraform skills.

•  Understanding of Infrastructure as code.

•  Understanding of git and GitLab.

•  Working knowledge of Python and YAML.

•  Knowledge of project management methodologies, ITIL processes and IT Security policies.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

We recognize that everyone brings different skills and experiences to the table.

If you don’t “check all the boxes”, we encourage you to apply anyway and tell us why you’re the right fit for the job.

We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.

Benefits & Perks

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.

• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.

• Generous Time Off: Enjoy vacation, all national/civic holidays.

• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.

• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.

• Support in Times of Need: Access to our EAP.

• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.

• Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.

• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.

• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.