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Visitor Experience Coordinator (Clerk 3, Designated)

 

 

Competition # : 37318 

Department: Communities, Culture, Tourism & Heritage

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG 

Closing Date: 12/1/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

Designation Status

 

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  Under the Government of Nova Scotia’s Employment Equity Policy, this position is designated and therefore, only applicants from the following group will be considered: Indigenous Person, African Nova Scotian or Other Racially Visible Person. 

 

If you are a member of this equity group, you must clearly identify in your cover letter and self-identify during the application process, to be considered.

About Us

 

The Art Gallery of Nova Scotia is an agency of the Province of Nova Scotia whose mandate is to develop collections, exhibitions, and public programs that bring Nova Scotians and visitors in contact with art from the region, the country, and other nations and cultures.

 

The Art Gallery of Nova Scotia seeks to present the most vital and engaging contemporary art from around the world.  We embrace traditio and the past by applying contemporary perspectives that address relevant issues and challenge perspectives.  We are an inclusive public gathering place that connects people with art to inspire new ways of thinking. 

 

As the Gallery sets forward on a new path, reflective of the diversity and ambition of the province, it will be welcoming, contemporary, challenging and ambitious.

About Our Opportunity

 

The Visitor Experience Coordinator is integral to providing a world-class welcome and the highest standards of visitor services to thousands of visitors annually. As the front face of the Gallery, the Visitor Experience Coordinator organizes the daily activities at the Welcome Desk including reception, admissions and revenue collection, group and rental bookings and other administration, while providing a friendly and welcoming visitor orientation to the Gallery.

 

The Visitor Experience Coordinator will be well informed on aspects of the Gallery’s offerings and operations to provide accurate information to the general public on the phone, through email, and in-person. Working with the Manager, Visitor Experience, contributes to the maintenance of admissions systems and processes to ensure that front of house is operating efficiently and effectively.

Primary Accountabilities

 

  • Lead and respond to the day -to- day operation of the Welcome Desk ensuring procedures and system are adhered and maintained to meet the needs of visitors and administration to the Gallery. 
  • Processes admission transactions and prepares and submits daily bank deposits and accounting reports through the POS/e-commerce platform (Shopify)
  • Ensure that visitors are informed of gallery offerings and works on view while using a variety of engagement techniques to provide a world-class welcome and introduction to the Gallery
  • Work with manager and Gallery Shop Coordinator to oversee the Visitor Experience team’s daily workload and daily tasks; provides training on front of house procedures. 
  • Support administration functions such as bookings for participants in Gallery programs, camps, classes, and events; ensuring that primary/secondary/postsecondary education groups, special interest groups, and groups through tourism and cruise ship operators are properly booked, processed, and greeted; assisting with bookings for venue rentals; generating membership cards/packages
  • Liaise with the Security Office to ensure commissionaire/security coverage is requested as per opening hours, special events and rentals and maintains effective communication for emergency response and visitor safety.

Qualifications and Experience

 

To be successful in this role, you will have 3 years of related experience, training and/or certification in tourism, hospitality, museum/gallery studies, or retail environment.  

 

As the successful candidate, you are dependable and have excellent organizational skills that allow you the ability to thrive in a fast pace working environment with minimal supervision. You are detail orientated and are able to prioritize complex and competing requests, ensuring accuracy and that critical deadlines are met.  

 

You participant fully in team environments, building productive relationships and are open to learning new skills to compliment your existing competenciesYou exercise professional discretion, establish effective working relationships, confidentiality, exercising tact and diplomacy.

 

You are proficient using Microsoft Office programs (Word, Outlook, Excel, Power-Point), and have exceptional communication skills (written and verbal). You are also proficient with cash handling and record keeping.

Assets considered for this role include: 

  • An understanding of the visual arts
  • A sound general knowledge of local culture and heritage
  • POS/e-commerce platforms such as Shopify
  • Customer relationship management databases such as Raiser’s Edge
  • A second language 
  • First Aid

 

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

 

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

 

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as: Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

 

This opportunity requires an individual who can work over a seven-day week including evenings, weekends and holidays. 

Additional Information

 

This is expected to be an 18 month term employment opportunity.

What We Offer

 

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths for Nova Scotians. 
  • Department Specific Flexible working schedules.

 

Pay Grade:  CL 18  

Salary Range:  $1,626.82 - $1,820.19 Bi-Weekly

 

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

 

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

 

 

 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.