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Income Assistance Caseworker (Caseworker 1(A)-(B)-2(A)-(B))


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Competition # : 31160 

Department: Community Services


Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 6/17/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) works collaboratively with community, social enterprise, other departments of government, and not-for-profits to ensure vulnerable children, families and individuals receive the supports they need to live safe, healthy, and productive lives. We are committed to a social service system that helps people be as independent and healthy as possible, and to reach their full potential.


We offer various programs including Child, Youth & Family Support, Employment Support & Income Assistance, and Disability Support Programs.


For more information on our Department please click here:


About Our Opportunity

Under the direction of the Regional Manager or Casework Supervisor, the Caseworker assesses the eligibility of individuals who need financial assistance and/or support, to determine initial and ongoing eligibility.


Primary Accountabilities

You will participate in the continuum of service delivery including intakes, assessments, records maintenance, initial employability assessments, general and/or specialized case management, consultation, communication of outcomes to applicants, and referrals to appropriate programs and community resources.


In a team environment, you work collaboratively with colleagues, community and clients to mobilize client’s personal resources toward self-sufficiency, using appropriate supporting interventions.


Qualifications and Experience

You have a related Bachelor’s degree in Social Sciences.

You must demonstrate excellent interviewing, communication (written/verbal), planning/organizational, team building, and crisis intervention skills.


You understand budgetary and case management concepts, and demonstrate initiative, sound judgement, and sensitivity to the impact of culture, socioeconomic status, gender, age and sexual orientation on client experience. You must be able to meet deadlines and deal effectively with difficult situations.


Working knowledge and experience in the application of Employment Support and Income Assistance (ESIA) policy/legislation, Occupational Health and Safety responsibilities, as well as related programs of the Department will be considered assets.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:


  • A completed related 2-year diploma along with two (2) years of related experience;
  • Four (4) years of related experience


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions

Some travel may be necessary.

This role is primarily based in an office environment where you may be working at your computer for extended periods of time. You must be able to work efficiently and effectively in a workplace environment that is constantly dealing with time pressures and caseload demands.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
  • Countless Career Paths for Nova Scotians.
  • Department Specific Flexible working schedules.



Pay Grade:  PR 04 - PR 11  

Salary Range:  $1,663.25 - $2,688.50 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:


Current NS Government Employee Sign In

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to