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Customer Service Representative, Transaction Services (Clerk 3, Part-Time, 40)

Date: Feb 11, 2019


Company: The Government of Nova Scotia



Apply By: 2/25/2019  


Office of Service Nova Scotia 


Customer Service Representative, Transaction Services (Clerk 3, Part-Time, 40), Permanent, LOWER SACKVILLE 


Competition # 18040  



About Us


Putting yourself in the shoes of customers, understanding their needs and creating a good first impression are important elements in delivering excellent customer service. We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us, or want to do business with us. To create a positive first impression, we need to provide our clients with an exceptional interaction.


At Service Nova Scotia, we touch every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.


About Our Opportunity


As a Customer Service Representative, Transaction Services, you will complete transactions and provide quality service to our individual and business customers. Working in a fast paced, continuously evolving service delivery environment, you will scrutinize records and process documents, and apply relevant legislation and policy. You will issue primary identity documents such as Driver’s Licences and Nova Scotia Identification cards. Other key responsibilities include maintaining security/control of public funds, and issuing and securing control of serial numbered and non-serial numbered inventory. While exercising a high degree of confidentiality, you will accurately enter and retrieve data from automated systems.


About You


To be successful in this position, you have a minimum of four years of experience in a fast-paced, front line customer service environment. An equivalent combination of training and experience may be considered. You are a flexible team-player with strong customer service skills and you complete your work with efficiency and accuracy. In addition, you possess the following:

- experience in balancing accounts;

- excellent attention to detail;

- excellent judgment;

- strong communication skills;

- demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements;

- strong data entry and computer skills;

- a high aptitude to acquire, retain, organize and apply policies, and procedures;

- strong prioritization and problem-solving skills.


The following would be viewed as assets: knowledge of Service Nova Scotia programs, bilingualism (French and English), ability to scrutinize and reconcile financial information and to detect and resolve discrepancies, and a minimum of 1 year of cash handling.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


Other Considerations


This is a permanent part-time (40%) position.


Travel may be required for training and work purposes.  Travel expenses will be reimbursed by the employer.



Pay Grade:  CL 18  


Salary Range:  $604.00 - $675.00 Bi-Weekly


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU).


If applying from outside a government office, employees must apply correctly via this link:



Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.  


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.


Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of the equity groups, you are encouraged to self-identify on your electronic application.


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.


We thank all applicants for their interest, however, only those selected for an interview will be contacted.  For questions or concerns, please contact


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