Care Coordinator (Eligibility, Funding and Assessment Coordinator (EFAC)) (Multiple)

Designation Status

Multiple opportunities are available, in various locations across the province. Some of these opportunities may be designated to applicants who identify as Indigenous, African/Black Nova Scotian and other Racialized Persons, or Persons with a Disability. To be considered for designated positions, you must self-identify. 

See the Nova Scotia Government’s Employment Equity Policy for more information, including additional details on the designated groups.

About Us

At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and the Disability Support Program (DSP).

The Disability Support Program (DSP) is committed to fostering innovative ways to empower individuals with disabilities to pursue their vision of a fulfilling life. We are on a journey to implement international best practices that uphold human rights and choice to enhance the way people engage with their communities. We envision Nova Scotia as a place where people with disabilities can choose the life they want to live, in communities that are welcoming, inclusive, and supportive. A life where individuals can build authentic relationships, explore their interests, and achieve their full potential as valued citizens in their community.

About Our Opportunity

We’re hiring several Eligibility, Funding and Assessment Coordinators (EFAC) a new, key role which contributes to the  Human Rights Remedy, addressing systemic discrimination against persons with disabilities. You will have a key role in determining eligibility for DSP, completion of assessments and connecting individuals to funding and formal supports.  You will employ a person-centered approach to assess needs, allocate resources, and empower individuals and families throughout their DSP journey.

You are a resource for applicants looking for more information on DSP eligibility requirements and details on its funding processes. Your expertise will not only shape policy implementation but also elevate the voices and choices of those we serve, fostering an inclusive and supportive environment. You will determine eligibility, conduct multidimensional needs assessments for eligible individuals and families, determine and allocate funding based on DSP policy and its Service Group Framework, as well as evaluate ongoing funding requests; ensuring each applicant's unique circumstances are understood and addressed sensitively.

EFACs will be located throughout the various regions (Eastern, Northern, Central, or Western). For a list of office locations, by region, please click here.

Primary Accountabilities

As an EFAC, your role begins with determining eligibility for DSP funding, applying DSP's eligibility policy and leveraging supportive decision-making practices to empower applicants. You will meticulously review and analyze various sources of information and collaborate with healthcare professionals to help conduct comprehensive, multidimensional needs assessments for individuals and families who meet DSP funding criteria. You will also:

• Utilize DSP frameworks such as the Service Group Framework to allocate personalized funding.
• Ensure clear and empathetic communication as you inform DSP participants of their eligibility and funding allotment
• Support ongoing funding requests and conduct reviews as necessary, ensuring alignment with DSP policies and thresholds.
• Cultivate positive relationships with colleagues, DSP participants, service providers, and the broader community.
• Uphold Nova Scotia public service values and the United Nations Convention on the Rights of Persons with Disabilities.

Qualifications and Experience

You are a Licensed Professional in Nursing (RN or LPN), Social Work, Occupational Therapy, Physiotherapy or Nutritional Studies plus five (5) years of related experience. You must be currently registered, or eligible for registration, with your applicable professional association.

A valid driver’s license and access to reliable transportation are required. In addition, you have:

• Experience in eligibility determination and assessment processes within social services or disability support programs.
• Experience conducting multidimensional needs assessments and interpreting assessment results to inform funding decisions.
• Strong analytical and critical thinking skills to review and evaluate complex information.
• Excellent interpersonal and communication skills, with the ability to communicate effectively and empathetically with diverse stakeholders.
• Ability to build rapport quickly and adapt communication styles to meet the needs of individuals with varying communication abilities.
• Strong organizational skills and attention to detail to manage multiple cases and deadlines effectively.
• Ability to work collaboratively in a multidisciplinary team environment, display ethical decision-making, and are adaptable in managing changing priorities.

Assets include:

• A completed related Master's degree
• Additional certifications or training in trauma-informed care, disability rights, or community engagement.

LEADS

The Government of Nova Scotia has adopted the LEADS Leadership Framework. During the interview, candidates will be expected to express how they have demonstrated the key behaviors and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains include Leads Self, Engage Others, Achieve Results, Develop Coalitions, and Systems Transformation.

Please follow LEADS for more information.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include:

• a Master's degree in either Nursing, Social Work, Occupational Therapy, Physiotherapy or Nutritional Studies plus three (3) years of related experience.

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

EFACs will travel extensively to conduct assessments in diverse settings such as family homes, group homes, hospitals, and other facilities. This includes spending significant time driving between locations under varying weather conditions. You will navigate complex emotional situations with individuals requiring personal resiliency and the ability to de-escalate potentially challenging interactions. EFACs make professional judgments in safeguarding situations and uphold inclusive practices when working with culturally diverse individuals. This environment underscores the importance of adaptability and emotional resilience.

Additional Information

Multiple positions are available. The office location you will be connected to will be determined at the offer negation stage. Please indicate on your application your preferred region.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules