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Director, Service Delivery (2 Term Opportunities)



Competition # : 29936 

Department: Community Services

Location: Multiple Locations

Type of Employment: Term

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 4/20/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) works collaboratively with community, social enterprise, other departments of government, and not-for-profits to ensure vulnerable children, families and individuals receive the supports they need to live safe, healthy, and productive lives. We are committed to a social service system that helps people be as independent and healthy as possible, and to reach their full potential.


We offer various programs including Child, Youth & Family Support, Employment Support & Income Assistance, and Disability Support Programs.


For more information on our Department please click here:


About Our Opportunity


We are a large and diverse department that provides a broad portfolio of programs and services designed to help the most vulnerable people of Nova Scotia be independent, self-reliant, and secure.  This is achieved through an organizational model that requires the highest level of collaboration and cooperation internally across all divisions of the department, and externally with a significant network of service providers, other departments and levels of government, in order to achieve the desired and shared outcomes for the citizens who seek services and the department as a whole.


We are hiring for two (2) term Service Delivery Directors. One position will lead the Western Region of our Province, the other will lead our Child and Youth Caring Facilities.   Directors in all divisions are accountable for providing vision and strategic direction through leadership and management of their specific area of responsibility.


Primary Accountabilities


As the Director, you will ensure quality client centered service by providing leadership to the staff responsible for serving the broad range of clients served by DCS programs. You will create environments for the managers, supervisors and staff reporting to you that will enable them to do their best work and to achieve departmental client and system outcomes.


Overall, you will be accountable for the implementation and delivery of social programs that provide support to Nova Scotians, and provide vision and strategic direction to service delivery of all core social program areas of the Department. Current programs and services include Child Welfare/Child Protection (Intake, Temporary and Long Term Care), Foster, Adoption, Regional Resources, Access & Transportation, Child-Caring Facilities, Provincial After Hours Response, Employment Support, Income Assistance, Eligibility Review, Consolidated Client Services, and Disability Support Program services.


You will provide executive leadership that ensures provincial consistency and effectiveness of services, oversee multiple program and human resource functions with a large and diverse staff, hold operational accountability for significant budget decisions, and have responsibility for the overall implementation, integration and delivery of the Department’s existing and newly created programs and services throughout your designated geographic or defined service delivery region of the Province.  We count on your leadership abilities to ensure accountability and adherence of service delivery under multiple Acts, regulations, policies, and procedures, and within the terms of collective agreements; along with providing strategic direction to other divisions regarding legislative, program and policy development that is implementable and sustainable from an operational perspective.


Qualifications and Experience


You have a university degree in social sciences, public administration, or management and several years of successful leadership experience.


As our next Director, you have led large teams of professionals across multiple locations and remotely. Using your expertise, you solve complex problems and demonstrate an ability to forge strong relationships of trust and collaboration across diverse groups and communities. You are committed to diversity and anti-racism in the workplace. Excellent verbal and written communication skills are essential as you will be in continual contact with other departments, community service delivery agencies and related organizations.


You have excellent people skills and can work in a highly collaborative, human centred environment where you are able to balance both the citizen and employee as priorities.  You understand the social programs delivered by government and have demonstrated the ability to multi-task where stakes are high.  You are a solid team player who is not afraid to seek advice and guidance, and who can also make decisions with minimal direction as needed.  You are committed to service excellence and place high value on ensuring that the people you lead come to work in an environment that is inclusive, equitable and allows them to bring their best self to work every day. The ability to enlist the enthusiastic involvement of staff in problem solving and delivery of quality services to clients is essential to this position. Experience in the community sector, Employment Support and Income Assistance, Child Welfare and/or Disability Support Programs would be considered an asset.


Leadership competencies required at this level of work are:  Decisiveness, Strategic Orientation, Developing Others, Team Leadership, Self-Awareness and Personal Impact, Effective Interactive Communication, Partnering and Relationship Building, and Intercultural and Diversity Proficiency.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


This position involves office work and extensive driving/travel to offices in your regional geographic area and throughout the province.


Additional Information


Flexibility is required given the demands of this role which may require working outside regular business hours.


A valid driver’s license is required, and you must be able to travel to various work site locations throughout the province.


The successful incumbent’s worksite location will be determined at the time of offer. For the Director supporting the Western Region, the worksite location could be Kentville, Bridgewater, or Yarmouth. For the Director supporting the Child and Youth Caring Facilities, the worksite location could be Halifax Regional Municipality or Truro.


These are both term employment opportunities with anticipated end dates of March 31, 2023. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.




Pay Grade:  EC 14 

Salary Range:  $4,075.74 - $5,106.37 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to