Clerk 1(A)-(B) (Visitor Experience Clerk) (Hiring Pool)
Competition # : 44370
Department: Natural Resources & Renewables
Location: SHUBENACADIE
Type of Employment: Seasonal
Union Status: NSGEU - NSPG
Closing Date: 06-Nov-24 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
Nova Scotia is rich in natural resources – including biodiversity, forests, provincial parks and the land we manage. The Department of Natural Resources and Renewables is responsible for the development, management, conservation and protection of forest, parks and wildlife resources and the administration of the province's Crown land. Together we are working with Nova Scotians to build a better future through sustainable natural resource management as we all benefit from the natural health and wealth of the province.
The Shubenacadie Wildlife Park is one of Nova Scotia’s top tourist destinations and has attracted millions of visitors over the past 69 years. The 40 hectare park has enchanted Nova Scotians and visitors alike and provides a wide range of outdoor recreational and educational opportunities.
About Our Opportunity
The Provincial Wildlife Park is looking for Visitor Experience Clerks to primarily take admissions and provide information about the Park and the surrounding area.
Primary Accountabilities
As the first staff member to interact with the visiting public you will set the tone for their visit. You will have an opportunity to showcase your excellent customer service skills and problem-solving skills in determining best approaches to deal with difficult customers, unexpected groups and incorrect bookings. You will be responsible for balancing and depositing all revenues. The clerk is also responsible for cleaning and maintaining the admissions office, and from time-to-time public washroom, and other park areas. This could include weather related activities, like shovelling, sanding, or sweeping.
This position reports to the Visitor Experience Supervisor.
Qualifications and Experience
To be successful in this role you will have graduated grade 12, be proficient in math and basic accounting, with a good understanding of working with cash (balancing, giving correct change, deposit slips, etc.), operating a cash register, and point of sales (POS) system.
Your strong organizational skills and ability to be detail oriented will be required. You will have excellent customer service and communication skills and be able to problem solve quickly and efferently.
The shifts for this position vary, but typically are 7-10 hours long and can be very demanding. You will be required to work with limited or no supervision and must therefore be able to determine priorities effectively. You will be working mostly in a small office. You may be required to stand for long periods of time.
A good understanding of park directives, Occupational Health and Safety regulations and other Department Acts and Regulations will be considered an asset.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Additional Information
This Hiring Pool will be used to fill various Seasonal, Term, Temporary, and Casual opportunities.
Our seasonal opportunities run annually from May to October, with primarily weekend casual shifts available the rest of the year.
What We Offer
- Career Possibilities; you will have access to multiple career paths, career guidance, and ongoing training for every stage of your career.
- Rewarding and versatile work; daily, you will get to see the impact you have in and around your community.
- Engaging workplace; you are respected, supported, and valued. We have forward-thinking policies and strategies and incorporate your feedback to enhance our services.
Pay Grade: CL 05 - CL 09
Salary Range: $1,274.56 - $1,501.11 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
