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Dispatch Operator



Competition # : 34047 

Department: Public Works

Location: SYDNEY

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 1/20/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


Building and maintaining our provincial infrastructure is no small job.


The Department of Public Works designs, constructs and maintains provincial highways, public buildings, bridges and other related infrastructure.


With a mandate to provide the safe and efficient movement of people and goods, the maintenance and upkeep of our 23,000 kilometers of roads and highways and 4,100 bridges is paramount to our core responsibilities.


About Our Opportunity


The Department of Public Works Call Centre/Dispatch Operations Centre (Sydney Ops Centre) provides 24 hour, 365 days public answering service, dispatching, complaint tracking, emergency notification, weather tracking, alarm monitoring and after hour inventory monitoring (fuel & salt deliveries) to support Public Works District Operations.


Primary Accountabilities


The Operations Contact Centre Operator is responsible for providing call management services related to incoming calls from the public and other sources and outgoing call notification to Public Works staff using Customer Relationship Management Software (CMR), email, telephone and/or Trunked Mobile Radio.


The Operator responds to incoming calls relating to complaints about highway infrastructure, concerns about the Department's operations, general road hazard advisories or seeking information and assistance to help address transportation related issues. You will also monitor weather and road conditions, update an online condition reporting system (511), track department vehicle location, and monitor various tracking and sensing equipment as well as security systems.


You must frequently access multiple communications and information technology tools and databases to support these activities through computer aided dispatch and tracking systems and are also responsible for providing administrative and record keeping duties.


Qualifications and Experience


To be successful in this role, you will have completed High School and have five (5) years of related experience or an acceptable equivalent combination of training and experience.


The ideal candidate will also have the following skills and work experience:


  • experience working in a fast paced contact centre environment and interacting with the public, emergency services and first responders;
  • knowledge of computer software programs, such as the Microsoft Office Suite, including Word, Excel, Outlook, as well as internet based programs;
  • knowledge of NS Public Works programs, policies, procedures and legislative requirements is an asset;
  • bilingual ability in French and English would be considered an asset;
  • previous experience with Customer Relationship Management software is also an asset; and
  • you must be a strong team player, resourceful, reliable, able to use good judgment, take initiative, have excellent communication skills, a high degree of organizational skills, be able to maintain several tasks simultaneously, able to stay calm during times of crisis and determine priorities with minimal supervision, while maintaining confidentiality.




An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


Operators are required to work shift work with minimal supervision. If successful, you must be available to work varying 12-hour shifts during daytime, evening and overnight shifts, including weekends and holidays. The facility is a 24-hour operation and is a tobacco free environment.


Additional Information


On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View the news release here.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.



Pay Grade:  TE 15  

Salary Range:  $1,573.93 - $1,815.85 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to