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Team Lead (Program Admin Officer 3)



Competition # : 32962 

Department: Labour, Skills, and Immigration

Location: SYDNEY

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 10/22/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


With the introduction of the new cabinet on August 31st, 2021, some Nova Scotia Government departments are going through name changes and structural transitions. Until administrative & system updates are made, the name of these departments, as it appears in the posting, might be impacted. Meanwhile, if you require clarification, please contact


The Department of Labour, Skills, and Immigration works to provide fairness, safety, and prosperity for all Nova Scotians by helping them live, learn, and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for workplace safety, fire safety, pensions, apprenticeship, adult education, and many other facets of everyday life.


Employment Nova Scotia is a Division within the Skills & Learning Branch of the Department Labour, Skills, and Immigration.


Through various programs and services, we:


  • Help Nova Scotians meet their employment potential,
  • Help employers find the employees they need to prosper, and
  • Help communities play an active role in developing well-balanced local labour markets.

About Our Opportunity


If you are searching for a rewarding career opportunity, we have an exciting opportunity for you to explore as a Team Leader (Program Administration Officer 3) with the Employment Nova Scotia (ENS) Division of LSI.


Reporting to the Regional Manager of Labour Market Program Operations, the Team Leader provides day- to-day supervisory and leadership support to approximately 21 employees in Cape Breton. This team of employees develop and administer funding agreements with and for citizens of Nova Scotia including unemployed individuals, employers, and community-based organizations. The funding agreements the division is responsible for are related to employment funding programs and services.


The scope of the Team Leader role is to provide people leadership, ensure effective monitoring and oversight of funding agreements, and oversee the client service provided by the regional team. They are part of a two-person Team Leader team in their region that works collaboratively toward this end every day.

Primary Accountabilities


  • Providing daily leadership, coaching, guidance, and mentoring. The role includes leading team members toward achievement of high performance. 
  • Reviews and approves funding agreements and related agreement tasks daily, such as amendments, financial transactions, monitoring reports, and ensures agreements are compliant with LSI program policies and guidelines.
  • Responsible for conducting frequent team meetings with the regional team to ensure they understand new or existing program policies, procedures, and operational processes.
  • Develops and implements internal operational processes and monitors and resolves service delivery and performance issues with internal and external stakeholders, including employees, service delivery organizations, and clients. They frequently work directly with the public to resolve issues and they also work with and meet with service providers on a regular basis.
  • Oversees and supports the work of employees who may be working both in-office and remotely. An effective Team Leader is comfortable using a variety of communication platforms i.e. MS Teams, email, telephone as there is regular and ongoing interaction with employees throughout the day. 
  • The Team Leaders must have strong time management skills and be able to multi-task and work with competing priorities.

Qualifications and Experience


You have a bachelor’s degree in a related field with five (5) years of related experience; an equivalent combination of training and experience will be considered. Related experience is defined as experience administering (exercising decision-making authority in working with internal and/or external clients to determine eligibility for) programs and/or services and/or policies. You have strong communication and interpersonal skills and a proven track record of leading effective teams. You value, equity and inclusion and lead with a lens that supports and values a healthy workplace and demonstrate leadership competencies.


The ideal candidate for Team Leader also has lived experience and/or experience working with and understanding the needs of various communities and individuals in Nova Scotia (e.g., African Nova Scotians, Persons with Disabilities, Youth, Older Worker, Indigenous, Francophone, Newcomers, and Immigrants) that are part of the labour market, and they understand the challenges they face in achieving full labour market integration.


As the successful candidate, you will have demonstrated experience in:


  • Supervising and leading a team of employees
  • Reviewing and approving funding agreements (including financial transactions)
  • Overseeing the management of agreements
  • Analyzing, interpreting, and applying program policies and procedures
  • Developing operational processes and procedures

Qualifications and Experience Con't


You have knowledge of software applications such as: Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams, SharePoint, etc.), on-line databases, workload management systems, etc. to prepare spreadsheets, reports, and to review, retrieve and research information.


While not required, it is considered an asset if you are bilingual (French) and have knowledge of the labour market, socio-economic and demographic factors that impact the effective delivery of LSI programs and services.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as: Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions


There is a requirement to travel to other LSI offices or work outside the office on occasion when meeting with clients (individuals, employers, or service providers) or attending meetings.  Flexible work program options are available for this position.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
  • Countless career paths.
  • Department specific flexible working schedules


Pay Grade:  PR 13  

Salary Range:  $2,396.86 - $2,913.59 Bi-Weekly 


Employment Equity Statement:


Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to