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Family Support Worker (Counsellor 2(A)-(B))



Competition # : 32741 

Department: Community Services

Location: WINDSOR

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 9/24/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) works collaboratively with community, social enterprise, other departments of government, and not-for-profits to ensure vulnerable children, families and individuals receive the supports they need to live safe, healthy, and productive lives. We are committed to a social service system that helps people be as independent and healthy as possible, and to reach their full potential.


We offer various programs including Child, Youth & Family Support, Employment Support & Income Assistance, and Disability Support Programs.


For more information on our Department please click here:


About Our Opportunity


Working within the Children and Family Services Act and under the direct supervision of the Supervisor or designate, the Family Support Worker (FSW) has frequent and in-depth involvement with families and youth within the child welfare system.


Primary Accountabilities


As the Family Support Worker (Child Welfare) you will provide families and children in care with the knowledge and attitudes that are essential to home management, child rearing, health maintenance, independent family functioning and individual independence.


You play an enabling and supportive role with the families and children in care, assisting with the assessment of client’s needs, counselling, and education to promote enhanced child/youth management and access to health and education services. You also assist with income and social supports, affordable housing, and life skills such as self-esteem, positive parenting, child development, communication, anger management, problem solving, household management, safety, and nutrition.


Qualifications and Experience


You will have an approved child & youth care worker diploma from a provincially approved post-secondary institution.  An undergraduate degree in Social Sciences is considered an asset.


You have a sound knowledge of the physical, psychological, and emotional needs of children and youth in a family setting as well as in care. You have an ability to work independently or in a team, working towards the objectives of the established case plan. Knowledge of normal and abnormal child development and financial management is also required.


You have effective communication skills (oral & written) and the ability to facilitate groups. Knowledge of various software packages, including Microsoft Suite. ICM (Integrated Case Management) would be considered an asset.


Previous Child Welfare experience is also an asset.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


It must be recognized that the nature of this position, with its mandated, often court-ordered services, can result in unavoidable hazards, such as: exposure to unfit, non-hygienic living conditions, communicable diseases, potentially physically/verbally/sexually aggressive people, involuntary clients, and unpredictable travel conditions. Family Support Workers conduct their sessions predominately in isolation from other staff in various locations (i.e., offices, homes, community agencies/organizations) in both rural and urban settings; this can be outside regular working hours. Within homes, some of the hazards may include animals, unknown persons in the home, weapons, pests, unsafe structures, and air pollutants/odors.


Additional Information


You must have a valid driver’s licence and have the ability to travel when responding to various work site locations.  Travel expenses will be covered in accordance with the collective agreement, policies and procedures.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.



Pay Grade:  TE 18 - TE 21  

Salary Range:  $1,748.13 - $2,312.61 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to