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VIC Supervisor (Clerk 4)



Competition # : 35918 

Department: Communities, Culture, Tourism & Heritage

Location: YARMOUTH

Type of Employment: Seasonal

Union Status: NSGEU - NSPG 

Closing Date: 7/6/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province. 


Tourism Nova Scotia operates six provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Halifax Waterfront, Peggy’s Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.


For more information on Tourism Nova Scotia please visit the following link:

About Our Opportunity


Tourism Nova Scotia is accepting applications for a Supervisor – Travel Counsellor at the Nova Scotia’s provincial Visitor Information Centre in Yarmouth, Nova Scotia. This is permanent seasonal position.


Are you passionate about promoting Nova Scotia to travellers from all over the world? Our travel counsellors welcome visitors and provide customized trip planning assistance and customer service to visitors travelling throughout Nova Scotia. This position also provides supervision to the visitor information centre employees ensuring  the delivery of quality service to visitors.


This position reports to the Manager, Visitor Services 

Primary Accountabilities


Accountabilities include:          


  • Provide supervision to the Visitor Information Services employees and oversee the scheduling, forecasting, reporting and other administrative and operational tasks
  • Build relationships with tourism partners and other community organizations
  • Deliver visitor information services in-person, over the phone, and may include virtually (video conference), and by email
  • Provide customer service by helping visitors plan their travel in Nova Scotia using sales, promotion, and people skills
  • Using your research skills to seek out information about tourism experiences, products, and services to share with visitors

Qualifications and Experience


To be considered for this position you possess Grade 11 plus five years tourism/customer service experience. An equivalent combination of training and experience may be considered. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism related experience. You have experience in a role where you have coached and mentored employees and can demonstrate a strong customer service orientation through your ability to assist visitors while following policies and procedures.  We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.


Other required skills include:

  • Excellent leadership, interpersonal and team-building skills
  • Strong listening, verbal, and written communication skills in a frontline or virtual customer service environment including email, chat, voice, and in-person
  • Strong computer skills, internet savvy and ability to multitask and toggle between multiple computer applications
  • Ability to deliver exceptional customer service, and to work cooperatively in a team environment
  • Ability to analyze problems and organize work in a fast-paced environment


The following would be considered as assets:

  • Bilingualism
  • Visitor Services Counsellor and Visitor Services Supervisory experience
  • Sales/destination sales experience
  • Experience in a contact centre environment
  • Knowledge and experience in the promotion of Nova Scotia’s travel experiences
  • Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services


We will assess the above qualifications and competencies using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



An equivalent combination of training, education and experience will be considered.



Based on employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


  • Travel may be required for work and training purposes.
  • Travel expenses will be reimbursed by the employer

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.


Pay Grade:  CL 22  

Salary Range:  $1,813.71 - $2,006.07 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to