CSR, In Person Transaction Services, Seasonal (Clerk 3)

Seasonal Status

This is a Seasonal Opportunity of more than 4 months but less than 6 months, located at our Bridgewater office, with an anticipated start date of May 1, 2026, and ending October 23, 2026.  Please note the status of the opportunity is dependent on the successful applicant and the start date. 

About Us

At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence.  Service Nova Scotia and Internal Services’ vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click on the following link:

https://beta.novascotia.ca/government/service-nova-scotia-and-internal-services/about

About Our Opportunity

Do enjoy working in an in-person front-line environment and helping clients? Are you looking for an exciting and rewarding career with lots of potential?  Then we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia.

The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks).  

The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment.  Build a fulfilling career with room for movement within our department and across government.

Primary Accountabilities

Working in a fast paced, continuously evolving service delivery environment, you duties will include:

• Engaging with clients to provide a high standard of seamless customer service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
• Ensuring Access Nova Scotia meets clients' needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
• Serving many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licenses, renew license plates, complete knowledge tests, marriage licenses and more.
• Examining records, process documents, and apply relevant legislation and policy accurately and efficiently.
• Exercising a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintaining the security and control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory.
  
  

Qualifications and Experience

To be considered for this position, you hold a minimum of four years of experience in a fast-paced, front line customer service environment. An equivalent combination of training and experience may be considered. You are a flexible team-player with strong customer service skills, and you complete your work with efficiency and accuracy. In addition, you possess the following:

• Experience in balancing accounts;
• Excellent attention to detail;
• Excellent judgment;
• Strong communication skills;
• Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements;
• Strong data entry and computer skills;
• A high aptitude to acquire, retain, organize and apply policies and procedures;
• Strong prioritization and problem-solving skills.

The following would be viewed as assets: knowledge of Service Nova Scotia programs, bilingualism (French and English), the ability to scrutinize and reconcile financial information and to detect and resolve discrepancies, and experience in cash handling.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education, and experience will be considered. Related equivalencies may include, but are not limited to:

• A completed Bachelor's degree
• A completed 2-year Post-Secondary diploma along with 2 years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Travel may be required for training and work purposes. Travel expenses will be reimbursed by the employer.

May be required to work overtime on occasion.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules