Senior Claims Officer, Housing (Program Admin Officer 3)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence.  Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our Department, please click on the following link: https://beta.novascotia.ca/government/service-nova-scotia-and-internal-services/about 

About Our Opportunity

Reporting to the Manager of Risk and Insurance, this position is responsible for managing complex third party insurance claims including but not limited to bodily injury, property, environmental, aviation, marine and crime/fidelity. The incumbent will be expected to be the main point of contact for external investigations and travel frequently throughout the Province. Additionally, the incumbent shall liaise with the Department of Justice as necessary. 

Primary Accountabilities

• Engage in scope work, evidence preservation, as well as diagram measurements and drawings of claim scenes for investigation purposes.
• Respond to requests for information, particularly regarding claim dispute resolutions, in addition to attending legal proceedings and mediation hearings to provide claims advice or evidence.
• Remain up to date with all legislation and professional standards as it relates to claims, insurance and risk management;
• Keep abreast of trends and practices while leveraging an in-depth knowledge of the Public Highways Act, Insurance Act and Occupiers Liability Act as it is essential for the adjudication of the insurance claims. 

Qualifications and Experience

To be considered for this opportunity, you hold a Bachelor’s Degree in a related field such as business administration, and hold five (5) years of related experience as a multiline field adjuster. An equivalent combination of training and experience may be considered. 

In addition, you: 

• Demonstrate sound judgement, impartiality and solid decision making skills 
• Have creative problem-solving skills when investigating and identifying cause and effects of accidents and incidents
• Possess effective negotiation skills while communicating with stakeholders in regard to the settlement of claims 
• Hold superior communication skills when collaborating with internal and external parties  
• Demonstrate excellent interpersonal skills and a strong teamwork ethic
• Show initiative and work proactively to advance your work

The following would be considered an asset:

Please provide details in your cover letter explaining how you qualify for the position based on the qualifications listed above.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees. 

Additional Information

This is a term, full-time position with a projected end date of Jan, 2027. 

The position will be expected, when necessary, to respond on a 24/7 basis throughout the Province. 

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.