Business Analyst (Program Admin Officer 3)

Designation Status

About Us

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure.  We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

The Business Analyst, under the leadership of the Operations Manager, is responsible for providing analytical and problem-solving services to programs, Service Delivery, and the Operations Unit.  As the Analyst, you will be responsible for documenting business needs and coordinating and/or completing changes necessary to meet those needs.

You will be involved with the creation of, or changes to, existing systems, forms, and procedures. You will have a direct impact on projects, driving progress and enhancements to departmental outcomes and strategic priorities to best serve Nova Scotia's most vulnerable people.

Primary Accountabilities

In this position, we count on your expertise to assess business requirements and opportunities, formulate options, and define recommended solutions. You will achieve this by:

• consulting with clients, evaluating current solutions/services, and recommending solutions;
• supporting solution implementation;
• leading the preparation and documentation of; business requirements, functional requirements, business cases, workflow process and data models;
• designing and developing business requirements for solution changes; and
• developing and maintaining business process and "how to" material

You will work with staff and with our technology team to ensure changes are monitored, tested, evaluated and ready for implementation.

Qualifications and Experience

As our next Business Analyst, you have completed a bachelor’s degree and have five (5) years of related experience. You must have experience designing and building a modern SharePoint Online site (intranet/portal) within Microsoft 365.

It is considered an asset if you have experience in:

• SharePoint architecture, site design, and custom development using SharePoint Framework (SPFx)

• Designing and maintaining digital documents and content using Adobe Experience Manager (AEM)

• Supporting case management systems
• Release Management
• User Acceptance Testing (UAT)
• Certification or training in business analysis is highly desirable
   

Essential to your success is your ability to exercise initiative, sound judgment, and assess risk when making decisions and recommending solutions. This is a fast-paced environment, with strict competing deadlines; as such, your flexibility and ability to multitask and manage a high business volume are critical.

You are an effective communicator (written and oral) and display superior analytical and problem-solving skills. Proficiency with computers and a variety of computer software, such as the Microsoft Suite (Word, Excel, Outlook, and Teams), is required. Experience with Power Automate, Power Apps, and JavaScript would be an asset.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

• Completion of a master's degree and three (3) years of related experience
• Nine (9) years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. 

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

This position often encounters urgent requests for assistance to resolve issues. You must be able to work under pressure within a schedule that is prone to interruptions. There is a potential for high stress levels in urgent situations.

Your normal work week is 35 hours/week, 7 hours/day.

Additional Information

This is a TEMPORARY employment opportunity with an anticipated end date of January 15, 2027.  The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths