Clerk 3 (Customer Service)

About Us

At the Department of Labour, Skills and Immigration (LSI), we are responsible for delivering effective and efficient regulatory management for the protection of the public and workers’ safety through education, outreach, inspection and enforcement, equipment registration, permits, and licenses.  The Safety Branch employees throughout Nova Scotia do this by using the Pathways to Compliance to enhance safety through setting, promoting, verifying and enforcing requirements under various pieces of legislation.

LSI works to provide fairness, safety, and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for safety, labour standards, apprenticeship, immigration and population growth, and many other facets of everyday life.

About Our Opportunity

The Elevator, Lifts, Amusements and Electrical Sections support compliance and enforcement activities under the Elevator and Lifts Act, Amusement Devices Safety Act and Electrical Installation and Inspection Act and their corresponding regulations. Your work is focussed on supporting the administrative and procedural duties to ensure excellent service delivery. It is a role where you can have a positive impact working with a team to ensure technical Safety across the province. 

Primary Accountabilities

This role reports to and provides administrative support to the Managers of Elevator, Lifts, Amusements and Electrical section of the Technical Safety Division. You will ensure the effective management, coordination and efficient operation of the office. You are a leader on the team, and we count on your expertise and excellent client services to provide various administrative support. You will work in a highly collaborative environment and will carry out the day-to-day administrative functions with minimal direction. You will act as the liaison for staff, client and industry stakeholders in a confidential manner.  

The functions of this role include the following, but are not limited to:

• data entry into various departmental databases and tracking systems.
• completing transactional documents related to licenses and certificates of qualification and completes financial documents for accounts receivable and accounts payable. 
• providing information to clients on basic requirements to qualify for individual certificates of qualifications and licensing of Technical Safety programs and services as well as the prescribed conditions of equipment registrations and licensing.
• maintaining and updating the work schedule for Compliance Officers and ensuring that it is distributed in a timely fashion
• responding to request from the public, licensees and other government staff with tact and discretion on a variety of issues, sometimes requiring confidentiality. 
• working as a team member in the development and implementation of work process changes.
• maintaining filing and retrieval systems 
  
  

Qualifications and Experience

To be considered for this position, you have completed High School plus 4 years related experience, or equivalent combination of training and experience may be acceptable.

As the successful candidate you are dependable, self-motivated and work well independently. You also participate fully in team environments, building productive relationships with non-governmental and governmental members. You exercise professional discretion, establish effective working relationships, maintain confidentiality, exercise tact and diplomacy, and possess sound judgement. You are comfortable working in a fast-paced environment, solving problems and learning new skills to complement your existing competencies. You have excellent organizational skills with attention to detail and accuracy, and the ability to prioritize complex and competing requests, ensuring critical deadlines are met.

You are proficient using Microsoft Office programs (Word, Excel, Outlook, Power-Point, email). You have excellent communication skills (written and verbal).

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Include, but not limited to:

• 1 year business course plus 3 years related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Countless career paths.
• Department specific flexible working schedules.