Director, Business Supports and Legal Operations

Help shape the future of legal service delivery for the Province of Nova Scotia.

About the Opportunity

The Legal Services Division serves as the law firm for the Province of Nova Scotia, providing legal advice, advocacy, and strategic counsel to departments and agencies across government. Behind that work is a complex operating environment that depends on strong systems, clear standards, reliable information, effective workflows, and skilled support teams.

As a member of the Division’s senior leadership team, the Director, Business Supports and Legal Operations will share accountability for divisional priorities and help shape the operating model that supports legal service delivery to the Crown. You will lead business supports, service standards, case management practices, information-management approaches, technology adoption, capacity-building efforts, and operational planning across a complex legal practice environment.

The opportunity is to improve how the work gets done — strengthening the systems, standards, workflows, technology, knowledge-management tools, and supports that legal professionals rely on to deliver timely, consistent, and high-quality service across government. You will work with senior legal and departmental leaders to clarify priorities, support the responsible adoption of digital, case management, and AI-enabled tools within government guidelines, strengthen the use of data, and align people, processes, technology, and resources to the Division’s needs.
 

Why This Role Matters

• A practical leadership mandate: You will help build the systems, standards, and supports that allow legal services to operate effectively in a high-demand environment.
• Province-wide influence: Your work will influence how legal services are supported across departments and agencies that serve Nova Scotians.
• A focused modernization agenda: You will improve how the work gets done by strengthening case management, records and information management, workflow, reporting, service standards, digital tools, and operational decision-making.
• Senior partnership: You will work with executive leaders, Directors of Legal Services, lawyers, managers, support teams, and partners across government.
• Meaningful public-service impact: Strong legal operations support sound decisions, good governance, and the effective delivery of public services.
  
  

What You'll Lead

• Develop and advance an operational strategy that supports responsive, client-focused legal services and aligns with divisional and departmental priorities.
• Lead improvements to case management systems, workflow, records and information management, reporting, knowledge management, legal practice supports, and operational tools, including the responsible adoption of digital and AI-enabled solutions within government guidelines.
• Establish operational policies, procedures, service standards, performance measures, monitoring practices, and accountability systems that support consistency, responsiveness, risk management, and continuous improvement.
• Align business supports, administrative resources, facilities, operational processes, and resourcing approaches with divisional priorities and client-service needs.
• Provide oversight of financial and operational resources, including budgeting, procurement, sustainable funding approaches, and fiscally responsible decision-making.
• Use evidence, data, performance information, and sound judgment to monitor operational risk, evaluate outcomes, and support senior decision-making.
• Advance knowledge management, training, monitoring, evaluation, and capacity-building practices that support high-quality legal services.
• Build strong working relationships across legal, operational, corporate, digital, finance, procurement, human resources, and government partners.
• Lead managers and support teams through change with clarity, respect, practical focus, and attention to workforce planning, resource utilization, and inclusive team performance.
  
  

Who You Are

• You bring a bachelor’s degree in a related field such as business or public administration, or an equivalent combination of education and experience.
• You have substantial leadership and management experience in a complex, high-accountability organization.
• You understand how strong operations, case management, information management, knowledge management, technology, data, governance, and responsible AI adoption help professional services teams deliver better work.
• You can bring structure to complexity by translating strategy into practical plans, service standards, governance practices, clear accountabilities, and measurable results.
• You are a credible relationship builder with strong communication, negotiation, influencing, and stakeholder-management skills.
• You lead change in a way that is clear, steady, and people-centred.
• You build inclusive, accountable teams and create an environment where managers and staff understand expectations, develop capability, and can do their best work.
• Experience in a legal, public-sector, government, or professional services environment would be considered an asset.
  
  

What We Offer

This is an opportunity to help shape the operational future of the Province’s legal practice in a role where the work is complex, practical, and meaningful. You will contribute to systems and services that support justice, good governance, and public service across Nova Scotia.

• Career development, leadership growth, and access to learning throughout your career.
• Health and employee wellbeing supports, including a comprehensive benefits package, pension, and paid leave.
• A respectful, inclusive workplace where different perspectives are valued.