Manager, Corporate Services

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges. 

About Our Opportunity

As a member of the Corporate and Strategic Services (CSS) Division, the Manager, Corporate Services is responsible for a portfolio of corporate programs and services that support the effective operation and resilience of CSDS. As a team, CSS provides strategic and operational support that enables CSDS to advance digital transformation and modernize public service delivery. We align departmental initiatives with government priorities, support corporate responsibilities, policies and processes, and work with partners across and outside government to deliver on the department’s mandate.

A significant focus of this role is managing the department's records and information management and business continuity programs. This includes developing practical approaches, processes and tools, working with teams across CSDS to put them into practice, and overseeing their ongoing operation and improvement. 

The role also includes responsibility for the department's Freedom of Information and Protection of Privacy (FOIPOP) function. This involves coordinating departmental responses and working with business areas and corporate partners to help ensure requests and related requirements are managed effectively and on time.

The portfolio also includes facilities and other corporate services and priorities, with responsibilities shaped by the evolving needs of the corporate team and department. The work involves collaborating across CSDS and with corporate partners and departments to coordinate and advance these priorities.

This is a hands-on management role for someone who can build and modernize programs and processes, bring structure to complex work, use digital and enterprise tools effectively, and keep multiple priorities moving. The successful candidate will bring an innovative and improvement-focused mindset, think differently about how corporate services are delivered, and translate ideas into practical solutions.

Primary Accountabilities

In this role, you will lead a diverse portfolio of corporate services that help the department operate effectively, remain prepared, and continuously improve. You will provide leadership for the department’s records and information management program, establishing effective processes and practices that support the organization, protection, retention, accessibility, and appropriate disposition of departmental records in alignment with government’s corporate records management program.

You will also lead the department’s business continuity program, working closely with business areas and the Department of Emergency Management to identify critical functions, dependencies, and recovery requirements. You will guide the development and maintenance of business continuity plans and coordinate activities that strengthen organizational readiness and resilience.

As the departmental lead for Freedom of Information and Protection of Privacy (FOIPOP) activities, you will coordinate with business areas and government’s Information Access and Privacy services to support complete and timely responses, maintain effective departmental processes, and ensure appropriate follow-up on requests and requirements.

A key part of your role will be identifying opportunities to modernize and continuously improve how corporate services are delivered. You will assess workflows, processes, and tools and work with enterprise program and system owners to make effective use of digital solutions, automation, and enterprise technologies. Your work will help improve productivity, strengthen information management practices, and create more consistent and efficient ways of working across the department.

You will coordinate facilities and other corporate services and build strong, collaborative relationships with colleagues across the department, corporate government partners, and service providers. You will also lead or coordinate cross-departmental initiatives within your portfolio, bringing the right people together, clarifying roles and responsibilities, monitoring progress, resolving operational issues, and helping move work through to successful completion.

Qualifications and Experience

Applicants must have completed a bachelor's degree in a related field and have several years of progressively responsible experience managing programs, corporate services, or complex cross-organizational initiatives. An equivalent combination of education, training, and experience may be considered.

Applicants must demonstrate experience in:

• Applying a digital mindset, innovative approaches, process improvement, and technology to assess and enhance organizational programs, processes, services, and corporate operations. 
• Using enterprise productivity and collaboration technologies to streamline workflows, manage information, and support corporate programs and service delivery. 
• Leading and coordinating complex initiatives involving multiple business areas. 
• Managing competing priorities and delivering results in a dynamic environment where requirements and organizational needs may change. 
• Developing and documenting practical processes, procedures, standards, and operational tools that support consistent ways of working. 
• Monitoring and evaluating program or service effectiveness, identifying performance gaps, and implementing corrective improvements. 
• Building and maintaining effective working relationships with internal divisions, corporate service partners, and other stakeholders. 
• Exercising sound judgement and working independently to assess issues, evaluate options, and recommend or determine appropriate courses of action. 
• Providing practical advice and guidance on program requirements, processes, roles, and responsibilities.

Experience in one or more of the following areas would be considered an asset:

• Records and information management.
• Business continuity, operational resilience, emergency preparedness, or risk management.
• Process improvement methodologies, workflow redesign, automation, or service modernization.
• Project management, including planning, coordinating, monitoring, and delivering complex initiatives while building agreement and support.
  
  

The successful candidate is highly organized, able to see both the detail and the broader organizational picture, and comfortable working with people across different areas and levels of an organization. They bring sound digital judgement, an improvement-focused mindset and an ability to identify opportunities to modernize services and improve how work is delivered. Strong communication, relationship-building, problem-solving, and prioritization skills are essential.

Assessment methods may include written assessments, presentations, interviews, and reference checks.

Benefits

The Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

The position is based in Halifax.  CSDS has offices across Nova Scotia and occasional travel within the province may be required.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.