Manager, Licensing & Compliance

About Us

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure.  We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

At OSD, we’re hiring a collaborative Manager of Licensing and Compliance for our Strategy & Innovation Division. We are seeking a leader with strong initiative to inform and continue to build the Compliance & Licensing team, which also includes the Appeals, Protection for Persons in Care and Consolidated Allegations and Investigation teams.

The Manager is accountable for the effective operational, management, planning and delivery of OSD Licensing and Compliance functions.

In this role, you will have a significant impact on supporting our vulnerable Nova Scotians. Through your leadership, you aspire to shape the future of the population served by our many programs.

Primary Accountabilities

Our Division is growing, our needs are changing, and as the Manager of Licensing and Compliance, you will bring vision and structure to the licensing program and ongoing expansion of the compliance program. A large area of focus will be ensuring objectives and outcomes of programs are being met both internally and externally with our service providers. In addition to this, you will

• Define, develop and deliver strategies in the expansion of the compliance program
• Mentor, coach, and monitor your team to ensure priorities and objectives are met and are in alignment with the Department’s and overall Government strategy.
• Identify and mitigate risks through compliance functions and by providing interpretation of policies and legislation
• Oversee licensing functions for licensed facilities, the Appeals function, the Protection of Persons in Care function and the Consolidated Allegations & Investigation function.
• Provide leadership by utilizing a broad knowledge of policies, programs and legislation to establish collaborative relationships with a variety of stakeholders, and
• Ensure the effective management of human and financial resources by setting and evaluating performance; promoting diversity, healthy workplaces, teamwork and individual development; and maintaining internal communications.
  
  

Qualifications and Experience

You have completed a university degree in a related field, combined with several years of successful leadership and experience at a supervisory/ managerial level. Previous experience with Licensing and/or compliance is considered an asset.

Essential to your success in this role is your incredible people leadership skills. You create environments where teams are supported, inspired, and engaged across multiple locations and remotely. You can quickly understand a wide range of information from all program areas, consult across the various programs, and identify needs and risk mitigation in the development of programs.

You are a self-starter who takes projects from idea to scope and ensures resources necessary to achieve goals and objectives. You inform, coach, and provide recommendations and advice to your team while also enlisting the enthusiastic involvement of your staff in problem-solving and the delivery of quality services. Your creativity and sound judgement are critical to effectively respond to complex, sensitive issues. Excellent verbal and written communication skills are required as you will be in continual contact with various departments, stakeholders, community service delivery agencies and related organizations.  

You are committed to diversity and anti-racism in the workplace and place a high value on ensuring that the people you lead come to work in an environment that is inclusive, equitable and allows them to bring their best self to work every day. You ensure this same lens is applied in your management strategies, policies, standards, program design, and initiatives.  

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. 

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

• A completed related Master's degree and several years of experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

This role is based in a comfortable office environment. You will be required to travel, as such a valid drivers license is required.

Your normal work week is 35 hours/week, 7 hours/day. This role does entail a high volume of work and necessitates extremely flexible hours and frequent attention outside regular business hours. Due to the multiple spheres of action and scope of responsibilities that this position requires, there is significant mental pressure, requiring your resilience. Your decisions have a significant impact on the safety and well-being of both clients and staff requiring your ability to balance conflicting views with multiple stakeholders.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths