Manager, Operations and Data Management

About Us

The Office of the Information and Privacy Commissioner (OIPC) (formerly known as the Freedom of Information & Protection of Privacy Review Office) provides impartial oversight of compliance with the governing access and privacy legislation.  The OIPC delivers administrative justice to applicants by conducting investigations and mediations of complaints and reviews, issuing formal public reports, and developing of educational materials for public bodies, municipalities, health information custodians, and the public.

About Our Opportunity

The Manager, Operations and Data Management, acts as an advisor to the Information and Privacy Commissioner on all aspects of business operations, administration and data management of the Office of the Information and Privacy Commissioner ("OIPC").  The Manager, Operations and Data Management, is responsible for ensuring the effective operations of the OIPC.

The Manager, Operations and Data Management, designs, implements, and oversees processes to guide the consistent and efficient flow of information within the OIPC. They oversee the overall operational effectiveness of the OIPC through establishing, monitoring, responding to, and reporting on key performance indicators in collaboration with the OIPC Management Team.

Primary Accountabilities

• Oversee the operational budget and provide analysis and recommendations for the broader OIPC budget.
• Ensure compliance with legislation, quality standards, and risk management processes; identify gaps and recommend improvements.
• Review and report on operational performance.
• Lead and oversee the OIPC intake system for inquiries and access, correction, and privacy reviews; train staff on all intake processes.
• Manage day to day operations with a high degree of autonomy and supervise staff to ensure efficient service delivery.
• Manage human and financial resources, including performance management, team development, workplace culture, and procurement compliance.
• Deliver small- to medium-scale projects within established plans.
  

Data & Information Management

• Develop and maintain procedures and workflows for accurate, timely handling of inquiries, complaints, and intake activities.
• Monitor trends, resource needs, and workloads; advise the Commissioner on operational impacts and efficiencies.
• Oversee case management and records management systems, ensuring alignment with privacy and access legislation.
• Review and approve initial intake decisions, routine extensions, and routine correspondence.

Qualifications and Experience

You possess a degree from a recognized post-secondary institution plus several years of related experience, or an equivalent level of direct and relevant experience/education will be considered.

The successful candidate will have:

• Proven leadership abilities in managing projects and initiatives to achieve results in a complex and evolving organization, influenced by a wide range of internal and external demands.
• Previous experience managing multiple projects and deadlines, and the ability to work under pressure, tight deadlines, and changing priorities.
• Effective, articulate, and persuasive communication abilities (written and verbal) along with attention to detail in terms of reading and disseminating information.
• An understanding and experience in contract administration and procurement in the public service.

The following will be considered assets:

• Experience in data and information management
• Experience in change management
• Experience in public sector policy 
• Experience working with access and privacy matters in complex environments and will have a comprehensive knowledge of the Nova Scotia’s Freedom of Informational and Protection of Privacy Act, Municipal Government Act and Regulations and other applicable legislation

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies
  Countless Career Paths
• A dynamic, client focused office environment where service excellence and teamwork are our focus