Multidisciplinary Specialist (Evening Shift - VG Halifax) (Computer Services Off 3)

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges. 

About Our Opportunity

Ready to make a meaningful impact after hours? 

As a Field Services Multidisciplinary Technical Specialist (Evening Shift), you’ll play a critical role in supporting essential digital services in a 24/7 environment serving government and healthcare across Nova Scotia.

You will provide advanced technical support, coordinate complex incidents and operational activities, lead after-hours technical work, and provide guidance and escalation support to team members.

This is an opportunity to apply your advanced technical expertise, take ownership of complex technical challenges, lead meaningful work that benefits the public, and collaborate with dedicated teams. 

If you’re passionate about service excellence, thrive on solving complex problems, and enjoy leading, coordinating and mentoring others, this role offers both challenge and purpose.

In this role, you will address more complex issues that cannot be resolved at Tier 1, serving as a subject matter expert and providing technical guidance to your peers. You will also be responsible for planning and leading maintenance and upgrade activities, ensuring the availability and security of digital solutions and their underlying infrastructure. Building effective, collaborative, high-impact relationships with clients, peers, colleagues, and management, you will be characterized by mutual trust and respect.

Primary Accountabilities

In this role, you will:

• Take ownership of complex technical escalations and coordinate resolution across appropriate technical and support teams.
• Lead and coordinate technical work while providing guidance and support to team members as required.
• Maintain and improve the availability, security and performance of digital systems and infrastructure.
• Provide advanced support for connectivity, endpoint hardware, software, printing and related technical issues in onsite and remote environments. 
• Collaborate with clients, peers, vendors, technical teams and leadership to deliver consistent, high-quality service. 
• Understand client priorities and the operational impact of service interruptions, particularly when supporting critical healthcare environments. 
• Communicate the status, impact, progress and resolution of complex issues clearly to clients and stakeholders.
• Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure a consistent level of service.
• Act as a liaison between CSDS and client departments regarding their service needs and requirements.
• Act as a subject matter expert on CSDS project teams, leading and coordinating projects within the work unit.
• Represent CSDS as a subject matter expert in projects, pilots, and initiatives driven by other areas of the organization.
• Provide Tier 2 technical expertise, escalating issues to other technical teams and navigating the organization to find solutions to complex issues.

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• Mentor Junior team members and lead by example, potentially supervising or coordinating work tasks for CSO2 team members.
• Lead teams supporting daily administration, monitoring, and maintenance of digital solutions and infrastructure.
• Oversee deployment and maintenance of digital solutions, exceeding client expectations.
• Participate in on-call rotation.
• Offer Tier 3 support and problem resolution to team members and clients.
• Work on tickets (incidents, service requests, change requests, problems, etc.)
• Implement corrective actions to ensure timely resolution of the technical issues.
• Advise the business and service leadership teams on key decisions, including the adoption of new technologies through the evaluation/assessment of new technologies, mapping those to the business requirements and making recommendations on implementation approaches and training requirements.
• Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting  recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
• Coach and lead teammates and peers on new technologies and processes.
• Help create a culture of humility, learning, collaboration, ownership and results.
• Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.
  
  

Qualifications and Experience

You bring:

• A Bachelor’s degree in IT/Computer Science with 3 years of experience; or graduation from a  recognized Information Technology Program + 3 years 6 months related experience; or an equivalent combination of education and experience
• Demonstrated experience leading projects, coordinating work, or guiding others
• Strong technical knowledge of Windows desktop environments, Microsoft 365, Active Directory/Azure AD, Group Policy, Intune, and endpoint tools
• Proven problem solving skills, sound judgment under pressure, and a service focused mindset
• Excellent communication skills, with the ability to explain technical concepts in plain language
• Openness to working evenings, on call rotations, and travelling to client sites as needed
• Solid understanding of project management and change management methodologies for coordinating system rollouts and upgrades.
• Hands-on experience with support tools such as remote PC management tools, endpoint protection, and incident management tools to efficiently resolve customer requests.
• Knowledge of the Microsoft Tools Suite (Active Directory Services, DNS, DHCP).
• A team player with robust negotiation and facilitation skills.
  
  

Assets: 

• Experience supporting large environments and knowledge of the Province’s IT and Security policies and procedures.
• Familiarity with ITIL practices and experience supporting large, complex IT environments.
  
  

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

We recognize that everyone brings unique skills and experiences to the table and not everyone "checks all the boxes". We encourage you to apply and tell us why you're the right fit for the job.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Work is performed in a combination of office, on site client locations, and remote environments, depending on operational needs.
• This position requires travel to locations throughout the assigned region in support of operational requirements. A valid driver's license and access to a vehicle for work-related travel, including after-hours travel when required, are conditions of employment.
• The role involves extended periods of computer use and occasional lifting or movement of IT equipment.
• You will work in a fast paced, service driven environment, managing multiple priorities and responding to time sensitive issues.
• After hours work may include planned maintenance, system upgrades, and project activities that require focus and minimal disruption to services.
• Collaboration is key—this role includes regular interaction with clients, teammates, vendors, and leadership across diverse technical and non technical settings.
  
  

Additional Information

We have a PERMANENT employment opportunity and a TERM employment opportunity with anticipated end date of August 31, 2028.  The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation throughout the recruitment process, please let us know.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.