Program Manager

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

We are seeking a skilled Program Manager to join the Service Design and Delivery Branch (SDD). In this impactful role, you will work closely with the Department of Opportunities and Social Development (OSD) and with many teams across CSDS. You will report to a Director of SDD and be responsible for the design and implementation of innovative functionality in the Integrated Case Management system (ICM) and in other systems supporting OSD. 

Primary Accountabilities

• As Program Manager, your primary accountabilities include providing leadership for priority projects as well as providing leadership within the Service Design and Delivery branch of CSDS.

• Key accountabilities include (but are not limited to):
  
  • Providing leadership in the identification, design, planning, implementation, integration, and evaluation of multi-function, cross-departmental projects.
  • Collaborating with SDD and OSD leadership team to align project initiatives with the strategic priorities of the division.
  • Building strong, collaborative relationships across OSD, CSDS, and the rest of government.
  • Managing a multidisciplinary team of IT professionals to deliver on key initiatives, including internal GNS staff, cross-departmental subject matter experts, as well as external resources
  • Working closely with the current technical teams delivering in-flight projects, support, and maintenance to ICM and other technologies across government.
  • Coordinating projects and business activities (often carried out by others) that establish how and when the department will deliver products and services.
  • Developing innovative solutions by integrating and analyzing complex and diverse information sources and building frameworks to assess the scope and priority of short- and long-term business needs.
  • Contributing to the preparation of advice and recommendations to government including Memoranda to Executive Council, Reports and Recommendations, and Requests for Legislation.
  • Performing strategic advisory/principal-level consulting to senior executives by leading, directing, and guiding the development and implementation of major, complex, multi-sector projects and initiatives.
    
    

Qualifications and Experience

You have completed a Bachelor’s degree in Computer Science, Business Administration, Commerce, or a related field, along with several years of progressive, senior-level management experience. A combination of education and experience may also be considered.

In addition to these qualifications, you must demonstrate:

• Proven leadership experience in the identification, design, planning, implementation, integration, and evaluation of multi-functional, cross-departmental projects.
• Strong people management skills, demonstrated through formal leadership and management experience.
• Experience leading large-scale change initiatives and overcoming ongoing challenges in complex, collaborative environments.
• Proven ability to develop innovative solutions by integrating and analyzing complex, diverse information sources.
• Knowledge of budgetary processes and principles of risk management and mitigation.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with internal and external partners and build rapport with senior leaders.
• Proven experience in managing multiple projects, with the ability to lead complex initiatives, inspire creativity, and motivate teams to achieve objectives.

Assets for this role include

• A Master’s degree in a related field. 
• Experience preparing advice and recommendations for government, including Memoranda to Executive Council, Reports and Recommendations, and Requests for Legislation.
• Experience leading large-scale transformation and change management projects in a public service or social service setting.
• Proven experience delivering or collaborating on programs and services provided by the Department of Cyber Security and Digital Solutions.
• Project Management certifications.

Please ensure your application clearly demonstrates how you meet the required qualifications and experiences outlined for this position.

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.  

Equivalency

An equivalent combination of training and experience may also be considered.  Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.  

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion
  
  

Additional Information

This is a full-time, TERM employment opportunity with anticipated end date of March 31, 2029.  

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.