RMV Modernization Team (RMVMT) - Service Lead (Program Admin Officer 4)

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

The Registry of Motor Vehicle Modernization Team is on a mission to redefine service delivery for Nova Scotians. Join us on this transformative journey to enhance how services are delivered, making them more user-friendly and efficient.

We're seeking a Service Lead who's not just looking for a job but an opportunity to make a real difference. This role is your chance to be at the core of innovation, shaping the future of driver and vehicle services in Nova Scotia. Ready to make an impact? We're excited to meet you. 

Primary Accountabilities

• Business focus, working to ensure the necessary business processes are followed.
• Adopts a portfolio view, managing end-to-end services that include multiple products and channels, as well as across related customer journeys.
• Accountable for the quality of a new or redesigned service.
• Defines and are accountable for end-to-end services (or journeys).
• Responsible for the successful delivery, operation, and continuous improvement of a service.
• Responsible for the day-to-day management and running of the service, monitoring performance, removing blockers, and keeping the service on-course.
• Determines priorities for the team(s) working on the service, working closely with product leads to define and iterate roadmaps.
• Understands and communicates the benefits and performance of the service effectively.
• Participates in the governance, including acting as a point of escalation for multidisciplinary delivery teams and all things related to the service.
• Operates at scale to provide the connection between multidisciplinary business areas, digital specialists and stakeholders.
• Ensures other work and initiatives from across the business area are aligned with the vision and goals of the service.
  
  

Qualifications and Experience

Must-Haves: 

• You have completed a related bachelor’s or master’s degree and have 6 years related experience  with the Registry of Motor Vehicles or Service Delivery
• You are curious and analytical in nature and can proactively identify opportunities, determine requirements, evaluate alternatives, and provide sound recommendations. 
• You have excellent critical thinking, written and oral communication skills, facilitation, and presentation skills. 
• As a leader in a fast-paced environment, strong organizational and management skills are essential to prioritize and direct work activities under tight deadlines. You exercise sound judgement with diplomacy when under pressure. 
• You promote a positive team and collaborative atmosphere and ensure an inclusion and diversity lens is applied in the development and management of strategies, policies, standards, program design, and initiatives.
• You must be proficient with Microsoft Office suite including Word, Excel, PowerPoint and Outlook (or equivalent).

Nice-to-Haves: 

• Experience with navigating, implementing and managing change. 
• Experience with developing or providing training for staff or partner stakeholders. 
• Experience in a project setting, ideally within government. 
• Experience in supporting government led modernization or transformation initiatives. 
• Experience with influencing and uniting diverse stakeholder groups with competing interests or needs. 

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

An equivalent combination of education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion 
  
  

Additional Information

This is a full-time, two-year TERM employment opportunity with anticipated end date of October 13, 2027.  The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths for Nova Scotians
• Department specific flexible working schedules