Senior Business Analyst, Digital Health (Program Admin Officer 4)

About Us

The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including Nova Scotia Health and the IWK Health Centre, we’re committed to continually improving our health care system. With a focus on collaborative primary health care, continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.

About Our Opportunity

As a Senior Business Analyst on the Digital Health team, you will play a key role in improving data quality and optimizing processes that support Nova Scotia’s provincial digital health systems. Reporting to one of our Digital Health Program Managers , you’ll collaborate with clinical and IT professionals to design, deliver, monitor, and continuously enhance digital health solutions—particularly the Drug Information System (DIS). Your work will help ensure these systems are reliable, efficient, and responsive to the needs of healthcare providers and patients across the province.

Primary Accountabilities

Key accountabilities of the Senior Business Analyst for the Digital Health team include:

• Leading and collaborating on efforts to understand health system needs and promote continuous improvement in our Digital Health solutions to meet those needs.
• Collaborating across the Department, Nova Scotia Health Authority, IWK Health Centre, other government departments, and pharmacy partner organizations to strengthen relationships and foster innovative approaches.
• Leading the analysis of data quality issues, process gaps, and information flow obstacles to design and develop business requirements for functionality changes and business transformation activities. 
• Working with key vendors and technology partners to contribute to innovative solutions to maximize recent digital health system investments, consistent with departmental priorities.
• Documenting existing and future-state business processes; defining and documenting functional requirements, conducting information flow analysis and process modelling.
• Developing and delivering customer and stakeholder workshops, meetings and surveys to produce detailed business process flows and business requirements, business alignment opportunities as well as to define business benefit.
• Evaluating gathered information to produce business cases, feasibility studies, cost benefit analysis, decision requests, briefing notes/Information notes, and/or post implementation benefit evaluations.
• Preparing and presenting related materials to executive and senior management teams within and across Health sectors to build buy-in for process transformation and system functionality.
• Identify potential risks to the solution or services and develop strategies to mitigate them.
  
  

Qualifications and Experience

The role requires you to work within the disciplines of both Health and Information Technology (IT). You have a bachelor’s degree in a related field (a Health-related discipline, Administration, Computer Science, or Information Technology) and 6 or more years of progressive experience working with health systems (pharmacy preferred) and/or IT systems. An equivalent combination of education and experience will be considered.

You have substantial business knowledge related to Health information technology (ideally experience working with pharmacy management systems and/or the DIS). Familiarity with these and other digital health systems, such as Public Health Information systems (Panorama or CanImmunize) or Electronic Medical Records (EMRs) is an asset.

To be successful in this role, you must demonstrate high competency in the following:

• Business Analysis - Your analysis skills, supplemented by strong organizational and project management skills, will be used to analyze, develop, and document business requirements and end-user workflows. 
• Data Interpretation – You have a strong ability to understand and make sense of data, using tools like Excel or PowerBI. You can spot patterns, draw meaningful conclusions, and clearly communicate insights to support decision-making.
• Initiative and Focus - You thrive in an environment where you can take initiative and drive key projects forward.
• Flexible, Organized - Must be capable of working within an often stressful, deadline-driven environment with the ability to prioritize and execute tasks in a complex and changeable business context.
• Communication and Team Skills - You bring positive energy to motivate diverse teams of internal/external business and IT resources. You engage others in the development of solutions and skillfully influence others while building support for innovation and change.
• Problem-solving - You enjoy finding creative solutions to complex problems with technology. Strong problem-solving, analytical, facilitation, and decision-making skills are essential.
• Credibility and Relationship Building - You are recognized for your outstanding personal and professional credibility and bring a track record of strong relationship building with internal and external stakeholders, including technology partners. You enjoy collaborating across functions and organizations, and you can create a path forward, despite differences of opinion.
  
  

Assets

The following skills are considered assets:

• Experience working with technology vendors in a managed service environment.
• Experience applying change management principles in an information management and information technology (IMIT) project environment.
• Knowledge of health and/or IT sector business processes and methodologies; ability to develop and implement processes that align with business needs.
• Conceptual knowledge of HL7v3 and FHIR standards for health care data exchange.

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Equivalencies include but not limited to:

• Related Master’s degree and 4 years of Health related work experience, OR
• Related Diploma and 8 years of Health related work experience, OR
• 10 years of Health related work experience
  
  

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Additional Information

This is a TEMPORARY employment opportunity with anticipated end date of February 27, 2026. The appointment status (‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.