Senior Business Systems Analyst (Computer Services Officer 4)

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Reporting to the Manager, Service Navigation, the Senior Business Analyst’s role is to lead planning, evaluation, and implementation activities to support our mandate of continuous service improvement. This position will also support the development, implementation and administration of the incident management process to restore IT services promptly.  As a subject matter expert in business process re-engineering and continuous improvement, the analyst will provide advanced strategic and professional analytical services for departmental program/business units within government. The analyst also acts as a bridge between and across IT organization teams to ensure our services meet defined technology solutions and business needs.  This requires taking a leadership role in defining solutions and assisting with the implementation of business process improvement initiatives to realize program and operational savings, improved client service and attainment of strategic goals. 

Qualifications and Experience

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of five (5) years’ experience or graduation from a recognized Information Technology program plus five (5) years and six (6) months experience, or an equivalent.

Your ability to:

• Identify and manage service improvement opportunities to enhance service delivery with a focus on meeting client needs; lead continual service improvement plans. 
• Manage aspects of incident management and related initiatives, including the planning and organization of a broad range of complex business enablement activities involving some uncertainty and requiring the formulation and adjustment of strategies or approaches.  
• Guide effective and efficient resolution of incidents resulting in improved recovery time of business operations. 
• Conduct and document analysis for trending and reporting to all levels of leadership.
• Mentor, inspire and educate colleagues in the business analysis discipline.
• Provide sound judgement and have strong analytical skills to determine system requirements, evaluate alternatives and provide sound solutions to client business problem
• Demonstrate exceptional communication skills and political acuity

Your experience in:

• Forming and growing relationships to build trust and collaboration between colleagues, internal/external partners
• Internet-era practices, and the ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes
• Working in a complex multi-dimensional organization with varied need for technology solutions
• Providing and receiving highly complex, sensitive and contentious information in situations requiring highly developed interpersonal skills including empathy, persuasion, negotiation and tact.
• Planning, facilitating and leading workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
• Strong negotiation and facilitation skills, be well organized and able to exercise sound judgment under pressure.  You must also possess team leadership experience.
• Knowledge and experience of ITIL processes and standards to implement use and apply these is required for this role.
  
  

Assets

The following are considered assets for this role:

• ITIL certification
• Professional Business Analyst Certification
• Knowledge of established IT strategies, policies and procedures of the Government of Nova Scotia to link these with customer requirements.

This position will include rotational 24-hour on-call duties. 

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a TERM employment opportunity with anticipated end date of December 31, 2026.  The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules