Senior Consumer Protection Officer (Program Admin Officer 3)

The Program Administration Officer (PAO) reports to the Manager, Business Licensing and Compliance and works with the Registrars and Deputy Registrars for various consumer protection statutes. In conjunction with the Manager, Director, Registrars and Deputy Registrars, the Senior Consumer Protection Officer is responsible for the planning, development, and implementation of a comprehensive province-wide program as mandated by the consumer protection statutes. In addition to participating in inspections, audits and investigations, the incumbent assigns Consumer Protection Officers to undertake inspections, audits and investigations. The PAO provides subject matter expertise on responsibilities and techniques for the statutes administered.

The PAO ensures the quality of the consumer protection program by monitoring the effectiveness of the program and evaluating activities. The incumbent implements business plan initiatives and process changes and recommends changes to legislation, regulations, policy and processes. Additional responsibilities include providing educational outreach to clients.

Under the overall direction of the Manager, Business Licensing and Compliance, the Senior Consumer Protection Officer is responsible to manage two staff for various consumer protection statutes and is responsible for assigning, reviewing and undertaking inspections for funeral homes and pay day lenders as well as audits and investigations. The CPO supervisor my perform onsite reviews of the licensee physical premises and the operating records of the business, including compliance with trust account requirements. The incumbent must be fully knowledgeable of the legislative, regulatory and policy statues being enforced as well as inspection and investigation procedures and techniques.

To be considered for this opportunity, you hold a university degree in a related area plus 5 years of related experience or an equivalent combination of training and experience may be acceptable.

Experience in a regulatory environment and working knowledge of general financial policies, processes and reporting. Knowledge of inspection, investigation and audit techniques. Confidence in enforcement of legislation as licensees may dispute non-compliant actions.

You must be computer literate and have working experience with software programs including Microsoft Office.

You must be able to communicate effectively, both written and oral, with colleagues, clients as well as work well with others, valuing and supporting colleagues and clients as you work together to support program delivery. You are a problem solver who plans in advance to ensure colleagues and clients are informed and supported when issues or questions arise.

Must be tactful and discreet in order to maintain a positive, healthy relationship with businesses and consumers as inspections may lead to the imposition of penalties or criminal charges. The CPO should be cognizant of the impact their inspection, audit or investigation may have on a business.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Some equivalencies include: 

-9 years of relevant work experience 

-7 years of relevant work experience and a 2 year college degree

-8 years of experience and a 1 year diploma

This is a Permanent employment opportunity.

Travel will be required so a valid driving licence, valid class 5 driving licence and a vehicle in good repair is a must. Mileage is reimbursed in accordance with the Government rate.