Senior IT Contract Manager (Computer Services Officer 4)

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

As a Senior IT Contract Manager on the IT Contract Management team, you will lead complex contract management activities that support the delivery of digital services across government. You will work closely with clients to understand business needs, translate operational requirements into contractual solutions, and support procurement and vendor management activities that deliver value to Nova Scotians. 

This role offers an exciting opportunity to influence the success of major digital initiatives by providing expert contract management advice and guidance. Working with colleagues across CSDS, Procurement Services, Legal Services, and client organizations, you will help ensure that technology contracts support business outcomes while managing risk and maintaining compliance with government policies and standards. 

You will also serve as a senior resource and mentor within the team, supporting colleagues through knowledge sharing, coaching, and collaborative problem-solving. 

Primary Accountabilities

As a Senior IT Contract Manager, you will:

• Lead the development, negotiation, implementation, amendment, extension, interpretation, and management of complex IT contracts and vendor agreements. 
• Consult with clients to understand operational and business requirements and translate those needs into effective contractual solutions. 
• Partner with Procurement Services and Legal Services on procurement strategies, contract negotiations, vendor management activities, and risk mitigation approaches. 
• Provide expert guidance on procurement processes including Requests for Information (RFIs), Requests for Proposals (RFPs), tenders, and alternative procurement approaches. 
• Support and mentor team members by sharing expertise and providing guidance on contract management best practices. 
• Lead and contribute to projects and initiatives that strengthen contract management practices and improve digital service delivery. 
• Build and maintain collaborative relationships with clients, vendors, colleagues, and stakeholders across government. 
• Prepare and deliver presentations, recommendations, and reports on contract management matters to both technical and non-technical audiences. 
  
  

Qualifications and Experience

To be successful in this role, you have:

• Demonstrated recent experience in contract management, including developing, negotiating, interpreting, amending, extending, and managing complex contracts and vendor agreements. 
• A Bachelor's Degree in Information Technology plus five (5) years of related experience; or 
• Graduation from a recognized Information Technology Program plus five and one-half (5.5) years of related experience. 
• Strong understanding of procurement policies, standards, and practices. 
• Experience managing multiple competing priorities and delivering results in a client-focused environment. 
• Strong written and verbal communication skills with the ability to explain complex contractual concepts to diverse audiences. 
• Experience leading project teams or serving as a subject matter expert on cross-functional initiatives. 
• Knowledge of current digital technologies and trends and their impact on service delivery and procurement requirements. 
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Assets include:

• Experience supporting ITIL Service Support processes. 
• Knowledge of vendor management frameworks and technology service delivery models. 
• Experience in public sector procurement and contract management environments. 
  
  

We will assess the above qualifications and experience using tools such as presentations, interviews, reference checks, and other assessment methods as appropriate. Candidates selected for interviews will be required to deliver a brief presentation. 

Equivalency

An equivalent combination of training and experience may be considered in place of the stated educational requirements. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. 

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day.
  
• May be required to work overtime on occasion.
  
  

Additional Information

This is a permanent, bargaining unit position represented by the Nova Scotia Government Employees Union (NSGEU). 

Candidates selected for an interview will be asked to deliver a 10 minute presentation on a topic of their choice as part of the interview process.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation throughout the recruitment process, please let us know. 

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.