Senior Service Designer (Program Admin Officer 4)

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

We are looking to add a Senior Service Designer to our team at the Department of Cyber Security and Digital Solutions (CSDS).

Senior Service Designer – Land Registry Modernization (18-month term position)

You’ll work with a multi-disciplinary team to research, design and prototype services as part of the Land Registry Modernization project. The Land Registry provides foundational information related to land ownership in Nova Scotia and is critical to the smooth functioning of the land market, a cornerstone of the Nova Scotia economy.

Primary Accountabilities

• Planning, designing and conducting user research with internal government staff and the public
• Facilitating collaborative sessions to visually represent the current state and future states of the service.
• Working with policy, process, legislation, and business subject matter experts to inform design.
• Creating clickable prototypes, testing with users, and rapidly iterating on them.
• Gathering and analyzing user feedback and sharing insights with the team.
• Working with software developers to build products guided by user research and a human-centred design.
• Providing input and advice into accessibility and inclusion planning for products and services.
• Contributing to the creation of an iterative roadmap to inform continuous delivery.
• Lead the design and delivery of service design artifacts including; workshop documentation, blueprints, journey maps, recommendations and insights reports, roadmaps, etc.
• Develop efficient client communication and feedback channels as this position deals regularly with clients, vendors, and consultants.
  
  

Qualifications and Experience

Required Skills

• Skills and experience with a wide range of human-centred design and research methods.
• Experience planning and leading design sessions and activities across large and complex projects
• Empathy, curiosity, and active listening skills, with an openness to diverse perspectives and ideas
• The ability to understand what problem your team is trying to solve and align design activities to inform decision-making and actions.
• Ability to elicit, distill, and visualize complex information so that it is easily understandable.
• Understanding of how to design inclusive, equitable, accessible, and sustainable services.
• Designing the end-to-end journey of a service including transactions, products and content across both digital and offline channels.
• Highly proficient developing wireframes, clickable prototypes, and other design assets (ideally in Figma).
• Ability to work within a self-directed culture and navigate ambiguity.
• Effective time management skills and ability to balance priorities and deadlines.
• Excellent interpersonal skills and functional English communication.

Valued Assets

• Familiar with mobile first and responsive UI/UX design practices.
• Familiar with Agile software development methodologies.
• Self-starter, adaptable, and quick to learn new technologies.
  
  

Education & Experience

• Bachelor’s Degree or Diploma (preferably in Design) and 6 years of experience.
• An equivalent combination of training and experience may be considered.
  
  

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a full-time term position with a projected end date of December 31, 2026.

This position is based in Halifax and offers flexibility with hybrid work arrangements.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules