Visitor Services Staff (Clerk 2)

About Us

Nova Scotia’s culture and heritage contribute to vibrant communities and enrich the quality of life in every part of the province. The Department of Communities, Culture, Tourism and Heritage invites Nova Scotians to experience and participate in our rich cultural expression. 
 

 By exploring our past, we appreciate where we came from. This enriches our lives today and gives us insight for times ahead. Through investing in our future, we help realize the potential of our people and talents. We foster an environment that embraces ideas and innovation. Jobs are generated and our creative economy flourishes. Encouraging cultural expression brings life to our communities. We each contribute to the province we call home through distinct perspectives and traditions. Together, our diversity defines the uniqueness of Nova Scotia. 

About Our Opportunity

The Museum of Natural History is seeking an outgoing, energetic, enthusiastic and team oriented, individual with exceptional communication and organizational skills to ensure excellence in retail and visitor services to clients and visitors.
 

Reporting to the Coordinator of Visitor Services, Visitor Services Staff (VSS) ensure a high quality of visitor experience by exemplifying standards of customer service excellence. VSS are critical to the frontline operations at the Museum of Natural History, providing accurate and timely information about its products and services, demonstrating an awareness and care for visitor safety and security during their visit and overseeing the Museums admissions and retail functions. VSS also assist with the coordinating, marketing and promotion of Museum products, programs, events and services.

Primary Accountabilities

• Assist with coordination of facility rentals, promotional activities, special events and other duties as required.
• Assist with researching, displaying, and maintaining inventory for resale products.
• Maintain and operate cash registers for admissions, pass, and retail sales.
• Ensure special offers, discounts and cash handling procedures are completed in adherence with policies and procedures.

Qualifications and Experience

As the ideal candidate, you possess at least high school plus three (3) years of related experience in a retail or customer service environment. An equivalent combination of training and experience may be acceptable.

You posses a knowledge and strong interest in the cultural and natural history of Nova Scotia and its Museums.  You are a self-motivated individual who works well independently and participants fully in a team environment.  You value the concepts of equity, diversity, and inclusion in all areas of work.

You are proficient using Microsoft Office Suite (Word, Excel, Outlook), have excellent organizational skills, and strong interpersonal and communication skills (written and verbal). Past experience with cash handling, using computer-based POS systems, and inventory control systems is required.

Assets for this role

• Training or certification in tourism, hospitality, retail and/or museum studies
• Certification in first aid and WHMIS
• Ability to speak French and/or other languages.

We will assess the above qualifications and competencies using one or more of the following tools:  written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Must be willing and able to work flexible hours including weekends, evenings and holidays. Successful candidates must also successfully complete appropriate vulnerable background checks.

Additional Information

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules