Clerk 3 (Commis 3) Bilingual/Bilingue
Competition # : 49207
Department: Service Nova Scotia
Location: YARMOUTH
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 06-Jul-26 (Applications are accepted until 11:59 PM Atlantic Time)
À notre sujet
Service Nouvelle-Écosse touche l’ensemble des citoyens, entreprises et municipalités de la Nouvelle-Écosse. Nous avons plus de cinq millions d’interactions chaque année dans le cadre des divers programmes et services que nous offrons au nom du gouvernement. Nous travaillons toujours pour que nos programmes et nos services répondent le mieux possible aux besoins et aux attentes de la population de la Nouvelle-Écosse et pour qu’il soit facile pour les particuliers, les entreprises et les municipalités de communiquer avec l’appareil gouvernemental.
Au sujet de cet emploi
À titre de préposé ou préposée au service à la clientèle, service des transactions, vous effectuerez des transactions et offrirez un service à la clientèle de qualité à nos clients particuliers et à nos clients d'affaires. Vous travaillerez dans un contexte de prestation de services où les activités évoluent sans cesse et se déroulent rapidement. Vous examinerez des dossiers, traiterez des documents et appliquerez les lois et les politiques pertinentes. Vous émettrez des pièces d’identité officielles comme des permis de conduire et des cartes d’identité de la Nouvelle-Écosse. Au nombre des autres responsabilités, notons la sécurité et le contrôle de fonds publics et l'émission, la sécurité et le contrôle de produits qui portent un numéro de série et de produits qui n’en portent pas. Vous entrerez et récupérerez des données dans les systèmes automatisés tout en faisant preuve d’une grande discrétion. Dans le cadre de votre travail, vous êtes en contact avec le grand public et vous assurez un excellent service à la clientèle.
À votre sujet
- Vous savez solder des comptes et vous avez de l’expérience en la matière
- Vous portez beaucoup attention aux détails
- Vous faites preuve d’un excellent jugement
- Vous avez de solides aptitudes en communication
- Vous avez une capacité manifeste de traiter avec le public de façon diplomatique et de gérer efficacement les relations difficiles avec les clients
- Vous avez de solides compétences en saisie de données et en informatique
- Vous avez une grande capacité d'apprendre, de retenir, d'organiser et de mettre en application les politiques et les procédures.
- Vous avez de solides compétences en gestion des priorités et en résolution de problèmes.
Autres considérations
Clerk 3 (Commis 3) Bilingual/Bilingue
Competition # 49207
Clerk 3 (Commis 3) Bilingual/Bilingue, Permanent, YARMOUTH
Service Nova Scotia
Posting Closing Date: 06-Jul-26
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify, on your application form, cover letter, or on your resume.
About Us
At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.
About Our Opportunity
As a Bilingual Customer Service Representative, Transaction Services, you complete transactions and provide quality service to our individual and business customers. Working in a fast paced, continuously evolving service delivery environment, you scrutinize records, process documents, and apply relevant legislation and policy. You also issue primary identity documents such as Driver’s Licenses and Nova Scotia Identification cards. Other key responsibilities include maintaining security/control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory. While exercising a high degree of confidentiality, you accurately enter and retrieve data from automated systems. In your work, you interact with the general public, providing excellent customer service.
About You
- Experience in balancing accounts.
- Excellent attention to detail.
- Excellent judgment.
- Strong communication skills.
- Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements.
- Strong data entry and computer skills.
- A high aptitude to acquire, retain, organize and apply policies and procedures.
- Strong prioritization and problem-solving skills.
Other Considerations:
Pay Grade: CL 18
Salary Range: $739.35 - $827.24 Bi-Weekly
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
