Clerk 4

About Us

The Office of Addictions and Mental Health (OAMH) provides provincial leadership, strategic direction, and policy oversight for mental health and addictions services in Nova Scotia, with a clear mandate to advance timely, equitable, and universal access to care.

OAMH establishes system priorities, develops policy and strategy, and oversees the effective use of public investments to ensure accessible, high-quality, and evidence-informed services across the province. Central to its mandate is the planning, funding, and performance oversight of a comprehensive continuum of mental health and addictions services, with a focus on ensuring that all Nova Scotians can access the care they need, when and where they need it.

Working in close partnership with Nova Scotia Health, IWK Health, and community-based organizations, OAMH supports the delivery of coordinated, person-centred services spanning prevention, early intervention, treatment, and recovery. The Office is responsible for advancing system integration, monitoring performance, and driving continuous improvement to strengthen access, quality, and outcomes.

Through collaboration with partners across government and sectors, OAMH addresses the broader social determinants of health and advances a coordinated, system-wide approach to achieving universal access and improving mental health and addictions outcomes for Nova Scotians.

About Our Opportunity

We’re looking for a highly organized and collaborative administrative professional to join the Office of Addictions and Mental Health as a Clerk 4. In this role, you’ll play a key role in supporting important public services that impact individuals, families, and communities across Nova Scotia.

As a trusted partner to senior leadership and stakeholders, you will help ensure timely, high‑quality communications, effective records management, and the smooth coordination of legislated processes, including support to the Involuntary Psychiatric Treatment Act (IPTA) Review Board. Your work will directly contribute to transparent, responsive, and accountable government services.

This is a great opportunity for someone who enjoys meaningful, detail‑oriented work, thrives in a fast‑paced environment, and values collaboration, continuous improvement, and service excellence. We are committed to creating a respectful, inclusive workplace where diverse perspectives are welcomed and supported.

Primary Accountabilities

In this role, you will:

• Lead and coordinate correspondence processes

          - Manage and continuously improve a correspondence tracking system to ensure timely, accurate, and high quality responses

          - Monitor service standards, identify trends, and recommend improvements

          - Review and edit materials to ensure clarity, consistency, and professionalism

          - Provide guidance and training to colleagues on correspondence practices

• Support records and information management

         - Maintain and enhance records management programs in alignment with legislation and government standards

         - Ensure secure handling, classification, and accessibility of sensitive information

         - Coordinate and track Freedom of Information and Protection of Privacy (FOIPOP) requests in collaboration with partners

• Coordinate IPTA Review Board administration

         - Manage intake, processing, and tracking of IPTA applications and case files within legislated timelines

         - Coordinate hearings involving multiple stakeholders and ensure accurate documentation

         - Maintain confidentiality and exercise sound judgment in a highly regulated environment

         - Contribute to reporting, data tracking, and continuous process improvements

• Provide senior administrative and operational support

        - Support budget tracking, reporting, and general office operations

        - Coordinate committees, maintain databases, and improve administrative processes

        - Collaborate with internal and external partners, including senior leaders, government departments, and community stakeholders

Qualifications and Experience

We encourage you to apply if you bring a combination of the following skills and experience:

• 5 years Administrative experience in a complex, fast paced environment, ideally supporting senior leadership or working within government or a regulated setting
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing demands
• Excellent written and verbal communication skills, with a keen eye for detail and quality
• Experience working with records management systems, tracking tools, or databases
• Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment
• Proven ability to work independently as well as collaboratively within a team
• Strong problem solving skills and a focus on continuous improvement
  
  

Assets (not required):

• Experience with FOIPOP processes or privacy legislation
• Familiarity with records management standards (e.g., STAR/STOR)
• Experience supporting boards, committees, or quasi judicial processes
• French language skills
  
  

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

Include, but not limited to:

• 1 year business administration course plus 4 years related experience
• 4 year business degree plus 1 year related experience. 
  
  

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion 
  
  

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.