Intake Clerk (Clerk 2)

About Us

The Department of Labour, Skills and Immigration works to provide fairness, safety and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential.  We have a staff of more than 500 employees working from offices throughout Nova Scotia.  Together we are responsible for workplace safety, fire safety, pensions, apprenticeship, adult education, and many other facets of everyday life.

The Immigration and Population Growth branch has a large mandate. We are responsible for attracting, integrating, and retaining immigrants to our province. The impact of our work is felt both at a macro level as we are helping businesses succeed and our population grow, as well as at a micro level as we make decisions every day that change the lives of people choosing to make Nova Scotia home.

A small but passionate team, we are continually evolving to ensure we meet the needs of the province.

About Our Opportunity

We are seeking an organized, detail‑oriented, and service‑minded individual to join our team in a Clerk 2 role. This position plays an important part in ensuring applications and information are handled accurately, securely, and with care. Your work will directly support colleagues and external partners by helping information move smoothly through systems and processes.

In this role, you will work in a fast‑paced, collaborative environment that values professionalism, confidentiality, and respect. You will manage electronic information, respond to inquiries, and apply strong organizational and time‑management skills to meet deadlines while maintaining accuracy. We welcome candidates who bring diverse experiences, transferable skills, and a commitment to providing excellent service.

Primary Accountabilities

As a Clerk 2, you will:

• Accurately enter and maintain applications and related information in the LAMPSS case management system, ensuring data integrity and reliability.
• Respond to internal and external contacts in a timely, professional, and respectful manner, contributing to a positive service experience.
• Manage a high volume of confidential electronic documents, applying strong organizational skills, attention to detail, and sound judgment.
• Coordinate and track incoming and outgoing correspondence to ensure completeness and follow‑through.
• Maintain electronic and physical records in accordance with records‑management and confidentiality requirements.
• Prepare routine and ad hoc reports, summaries, and correspondence using established systems and procedures.
• Perform data entry and provide general clerical or reception support as needed to support team operations.
• Contribute to team success by sharing knowledge and, when appropriate, supporting the onboarding or training of colleagues.
• Carry out other related duties that align with the goals of the team and organization.
  
  

Qualifications and Experience

You may be a strong fit for this role if you have many of the following skills and experiences:

• High school or equivalent, with additional training or coursework in office administration, business, or a related field considered an asset.
• 3 years clerical or administrative experience, particularly in roles that involved data entry, records management, or document processing.
• Experience entering, maintaining, or reviewing information in computerized systems or databases (experience with case management systems such as LAMPSS is considered an asset; training can be provided).
• Demonstrated ability to manage a high volume of electronic documents while maintaining accuracy, confidentiality, and attention to detail.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a busy environment.
• Effective written and verbal communication skills, including the ability to respond to internal and external inquiries in a professional, respectful, and timely manner.
• Comfort working with standard office technology and software (such as word processing, spreadsheets, email, and document management tools).
• A high degree of discretion and integrity, with experience handling confidential or sensitive information.
• Ability to work both independently and collaboratively as part of a team, contributing to a positive and inclusive workplace.
• A customer service mindset, with a commitment to accuracy, professionalism, and continuous learning.
• Previous experience in government is considered an asset.
  
  

Due to the nature of the role and its responsibilities, this position requires Canadian citizenship or permanent resident status in Canada.

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Normal work week is 35 hours/week, 7 hours/day.

May be required to work overtime on occasion.

Additional Information

This is a TERM  employment opportunity with anticipated end date of May 1, 2028.  The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

We recognize that people develop skills through a variety of work, volunteer, educational, and lived experiences. If you feel you meet many—but not all—of the qualifications listed, we encourage you to apply. We are committed to providing a supportive and inclusive hiring process, and accommodations are available upon request.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.